Shipping and Delivery

    1. When will my order be processed?
      All orders will usually be processed within 2-5 working days, excluding weekends and public holidays. The time stated is based on Namibian Standard Time (UTC +2hours).
    2. How long will it take for me to receive my order?
      The Standard courier delivery time frame is approximately 3-5 working days from the time of placing your order.
    3. How can I track my delivery?
      Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner.
    4. What do the shipping charges look like?
      Shipping is free for Windhoek, Rehoboth and Okahandja areas. 
    5. Can I change my shipping address once order has been confirmed?
      Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address. 
    6. There is a missing item from my order, what should I do?
      We apologize for sending you an incomplete order. Please contact our Customer Care Team at info@medicouturenam.com and we will get back to you as soon as we can.
    7. I received an incorrect item, what should I do?
      We apologize for sending you the wrong item. Please contact our Customer Care Team at info@medicouturenam.com and we will get back to you as soon as we can.
    8. I have purchased the wrong size or colour, what do I do?
      We do not provide exchanges for size or colour. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.
    9. I have yet to receive my parcel within the stated time frame, what do I do?
      You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at info@medicouturenam.com and we will assist you further.